FAQ

Orders & Shipping

How long until my order ships?

You can usually expect your package 3-5 business days after you place your order. During the holidays it can be 5-8 business days due to the seasonal busyness.

We do our very best to get your packages delivered to you on time! However, we cannot guarantee that the USPS will deliver according to their suggested times during the holidays.

 

How long before my order arrives?

You can usually expect your package 3-5 business days after you place your order, however, during the holidays it can be 5-8 business days due to the seasonal busyness.

By selecting Priority Mail Express, your package should arrive 1-2 days after leaving our facility. We cannot guarantee delivery times as those are based on the services of the USPS.


Do you ship outside of the United States?

YES! As of 10/2014, we ship to all our US Military Bases, along with US Territories and other lands. As of 10/2016, we're also able to ship to over 239 countries worldwide! Our special discounted rates do not apply to international countries.


How do I use a coupon code or gift card?

Click on the “view cart” link at the top of our website. Scroll down until you see the boxes “coupon code” and “Redeem Gift Card” Enter your coupon or gift certificate code in the respective box. Then proceed to checkout our keep shopping, it’s up to you.

Soap Questions

Do you have a liquid soap?

We are in the process of developing a liquid goat milk soap that will knock your socks off! It may take some time, however, as we will not launch a liquid soap that is not the best, purest, all natural liquid soap possible. Once we do launch it, you can rest assured that you will be getting only THE BEST. But fear not! Crafting exceptional, liquid goat milk soap is indeed a high priority for us. The liquid soap will be announced in a special addition newsletter when the time comes. To sign up to the Newsletter, go to the bottom of this page and enter your email.

Why put goat milk in soap?

Where to begin? Goat milk is awesome! We love it so much, we gave it a page all it’s own (Benefits of Goat Milk in Soap). Its ability to nourish and moisturize the skin makes it the ideal foundation for a truly amazing and healthy bar of soap. Goat milk is rich in proteins, vitamins, and minerals and contains enzymes that work as exfoliators- removing dead, crusty skin cells from the surface of your skin- leaving new, young, healthy skin cells behind to bask in the limelight. Those who suffer from skin conditions like eczema or psoriasis may also find relief due to these benefits of goat milk.

Click here to learn more about our ingredients. Click here to learn more about eczema, psoriasis, and dry skin.

What makes Bend Soap Company's Goat Milk Soap so special?

There are many suppliers of goat milk soap out there. So what makes ours so special.

First and foremost is our uncompromising standard to use only the best, most natural, and effective ingredients in our products. This is because our company is founded on Dwight’s desire and efforts to relieve his son’s eczema (read more about our story here). He chose the ingredients for our soap based on their ability to safely nourish, replenish, and moisturize Chance’s skin (see ingredients). That’s why we started and that’s why we continue to operate: to improve the lives of those we serve. The result is a soap that is an extremely gentle yet extremely potent moisturizer.

 Secondly, we use fresh, raw food grade goat milk from our own goats that have not been treated with any hormones, chemicals, or antibiotics. Many goat milk soaps on the market lack beneficial nutrients because they are made with “powdered goat milk” or “goat milk extract”.

 Third, we use pure coconut, olive, and palm oils in our soap instead of genetically modified soybean oil or “vegetable oil” which is probably genetically modified also and could be just about anything. Coconut, olive and palm oils are all well known for their individual abilities to minister to the skin. But put them together and you’ve got a team of doting skin therapists delivering specialized care for your skin! Again, check out our ingredients page for more information.

Which soap is best for dry skin, eczema, psoriasis, etc.?

For sensitive skin, we recommend our Oatmeal & Honey Goat Milk Soap and our Unscented Goat Milk Soap. These were the very first bars of soap that Dwight made for Chance and were created specifically to relieve eczema. We also have a collection of soap for sensitive skin that has a collection of our soaps that are great for using on various types of skin conditions. Many Bend Soap Company enthusiasts have found relief from various skin conditions by using these soaps.Be sure to check out our 

Be sure to check out our testimonials page and our Goat Milk Soap Benefits page to learn more about how our goat milk soap can help relieve eczema and psoriasis. There are also fabulous reviews on nearly every single product page with a wonderful story of how our products have been helping other.

What are essential oils?

Essential oils are aroma packed, concentrated oils derived directly from plants – usually through distillation. They are often used in aromatherapy due to their volatile nature (tendency to vaporize) and positive effects on the mind and body. For more on Essential oils and the specific beneficial effects of the oils we use, check out this blog post we have that explains the benefits of essential oils.


What do you mean by "All Natural" goat milk soap?

By “all natural” we mean that our soap is made from all-natural ingredients. That is to say, ingredients that are derived from nature, as opposed to man-made synthetics. For example, our Oatmeal & Honey goat milk soap is made from fresh goat milk; saponified coconut, olive, and palm oils; oats; and honey... That’s it! Likewise, essential oils are oils derived directly from the plant in question. For example, spearmint oil is distilled from spearmint leaves. All of our products are comprised entirely of high-quality, all-natural ingredients.


What does "saponified" mean?

In our goat milk soap, you’ll see “saponified” coconut, olive, and palm oils in the ingredients. So what does saponified mean? The word “saponified” refers to a substance that has been changed by an alkali and turned into soap and glycerin. This is done by mixing lye and an oil, such as coconut oil, together and allowing the saponification (fat to soap) process to take place. So what happens to the lye? See the “Is there lye in your soap?” question below.

Is there Lye in your soap?

Nope, but there was. Lye is used in the production of our soap but is not contained in our soap when you purchase it. All soap is the product of a chemical reaction between lye (a strong alkali) and fatty acids (triglycerides), called saponification, which produces soap and glycerin. This process takes between 12 to 48 hours to complete. We cure our soap for 4-6 weeks to allow ample time for all of the lye to be fully consumed by the saponification process. Curing the soap also allows any excess moisture to evaporate making for a harder, longer lasting bar of soap. This is a quality control standard we utilize to ensure there is absolutely zero lye remaining in our soap, and that you have a hard bar that won't mush away in the shower.


Your soap is made from goat milk, coconut, olive, and palm oils. There aren't any detergents, so what actually does the cleaning?

So you’re interested in science, are you? The short answer is water does the cleaning. Water!? Yes, water. All soap cleans things (people, pets, rugs, clothes) by helping water carry dirt away more effectively than simply water by itself. Dirt is hard to remove when it mixes with oil, like the oil produced by your skin. You know how oil and water don’t mix. Well, when soap is added to water they do. Think of water as an airplane and oil as your spouse. You are the soap. You have just won a dream vacation for two to some faraway tropical island. But your beloved “Oil” typically won’t step foot on an airplane because he/she is afraid of flying. But “Oil” eventually gets on the plane (Water) because of his/her unwavering commitment and attraction to yourself (the handsome/gorgeous Soap.) So soap allows water to carry oil away, whereas water by itself is repelled by oil. 


How many milk baths can I get out of a single tub of your Milk Bath product?

Most people average about 3-4 milk baths when using a tub of our Milk Bath according to our recommendations. But don’t feel like you need to listen to us! Use the whole tub in one go if you feel like it or just add a pinch at a time.


Your soap looks and smells so good! Can I eat it?

We seriously get asked this question, and for good reason. Our soap does look and smell good enough to eat. With soap options like Citrus Mint and Oatmeal & Honey it can be easy to imagine yourself sinking your teeth into a scrumptious bar or two. However, we highly recommend that you do not eat the soap, as that is not its intended purpose. We also have yet to personally discover the short and long term effects of doing so. If you find that you cannot stop eating our soap, you may have a vitamin or mineral deficiency and might want to consider getting evaluated by a health professional or at least taking a multivitamin.


How is your soap made?

We use the cold process method for making soap which, in our opinion, is really the only way to make soap. By using the cold process method and making all of our soap in-house and by hand, we're able to have full control over the quality of every bar we produce.


What is the shelf life of your soap?

The scent of some of our more delicate soaps will start to fade within 4-6 months. However, the soap itself is not affected and will be a viable cleanser indefinitely.

 

Allergy Questions

I'm allergic to coconut and you have coconut oil in your soap. Can I still use your soap?

Some of our patrons have found that while they may experience an allergic reaction from eating coconut they haven’t had any adverse effects from using our soap on their skin. We suggest you try using a small amount on the inside of your elbow and waiting a few minutes to see if a reaction occurs.


Are your soaps gluten free?

YES, our soaps are gluten free. If you are extremely sensitive to having gluten on your skin, you might want to avoid the Oatmeal & Honey Goat Milk Soap because there might be some trace gluten on the oats, but other than that, there is no gluten in our soaps.


Are your products hypoallergenic?

Yes, our products are 100% natural and are great for all skin types, especially sensitive skin! We started Bend Soap Company because our son Chance had severe eczema and regular goat milk baths were the only thing that helped him!


I'm allergic to milk, does that mean I can't use your Goat Milk Soap and other goat milk products?

Not necessarily. Many who are lactose intolerant have found that they are able to use our soap without any problems. Some folks who are allergic to cow’s milk can even drink goat’s milk! Try testing a small amount of the soap on the inside of your elbow and see if it works for you before going into a full lather frenzy.


Questions About Our Goats

Are your goats dewormed?

Juniper is a natural de-wormer and a common tree found here locally in Central Oregon. The goats are given juniper to nibble on from our juniper saturated high desert environment. So yes, they’re de-wormed... Naturally.


Are the goats treated with antibiotics, vaccinations, steroids, etc.?

Nope!


What do you feed your goats?

The Johnson farm is blessed with 20 acres of hay. The hay we grow here is an orchard grass high protein blend. It’s like the filet mignon of the grass world, at least the animals think so. We also supplement the goat’s diet with grain while milking. Speaking of supplements, our goats are given a free form mineral supplement as well which includes selenium, as we live in a selenium-deficient area.


What kind of goats do you have on your farm?

The Johnson Family goats started out as all Nubians. That’s right... Nubians! Nubians are a dual purpose goat, great for milk and meat. One of the advantages of using Nubian milk for soap making is that the high butterfat content makes for great soap. The creamier the milk, the greater the moisturizing potential! But aren’t Nubians noisy? Dwight’s answer: “I’ve found that if you feed them, then they’ll quiet down.“ They are very friendly and sweet.

We've also added some Alpine and Saanans to their herd as well. These goats are Swiss breeds that have a little higher production year-round. If you're interested in meeting these goats, you are always welcome to come visit the farm! New baby goats (kids) are often born in the spring between March and June. You can schedule a Farm Tour by clicking here.


Do you drink the goat milk?

Yeah! It’s delicious! Goat milk is like "liquid gold!"  It's full of wonderful nutrients for the body, vitamins and minerals, and essential fatty acids.


Miscellaneous Questions

I have a store and am interested in selling your products. Is it possible to become a retail outlet for your all natural skin care products?

Yes. We offer wholesale pricing for approved stores that fit with our mission and vision. Please send your inquiry and company information to wholesale@bendsoap.com.