FAQ

Orders & Shipping

Q: How long until my order ships?

We do our very best to get your packages delivered to you as fast as possible! Our goal is to have all orders processed and shipped within 2 business day from when the order is received. Consequently, you can usually expect your package 4-6 business days after you place your order.

During the holidays or high order volume seasons, it can take between 5-8 business days due to the seasonal busyness.

Note that we will do our best to get your orders out as soon as possible but we cannot guarantee that the USPS or other delivery services will deliver according to their suggested time frames. 

Q: How long before my order arrives?

You can usually expect your package 4-6 business days after you place your order, however, during times of high order volume such as around our bulk scrap sale or the holidays, it can be 5-8 business days due to the seasonal busyness. 

Note that we will do our best to get your orders out as soon as possible but we cannot guarantee that the USPS or other delivery services will deliver according to their suggested time frames. 

Q: Do you ship outside of the United States?

Yes! We ship to all our U.S. Military Bases, along with U.S. Territories and worldwide! Our special discounted shipping rates do not apply to international countries.

Q: How do I use a coupon code or gift card?

After adding items to your cart, continue to checkout. On the Customer Information page, enter your coupon or gift certificate code in the respective "Gift card or discount code" box and then click "Apply". 

Q: When I order a gift basket, can
  • you include a note to the recipient from me?
  • Yes, we would be glad to include a personal note from you to the recipient. When you enter your gift basket selections, the last text box says, “Sending a gift? Write a personal note.” Enter your note into that text box and our shipping team will transpose your note onto one of our gift cards.

    Wholesale Questions

    Q: I have a store and am interested in selling your products. Is it possible to become a retail outlet for your all natural skin care products?

    Yes! We offer wholesale pricing for approved stores that fit with our mission and vision. Please submit an application by clicking here.

    Product Questions

    Q: Do you have a liquid soap?

    We are in the process of developing a liquid goat milk soap that will knock your socks off! It may take some time before it's available for purchase on our website as we won't launch a liquid soap that is not the best, purest, all-natural liquid soap possible. So, once we do launch it, you can rest easy knowing that you'll be investing in the best liquid soap around. Crafting exceptional, liquid goat milk soap is indeed a high priority for us. The liquid soap will be announced in a special edition newsletter when the time comes. To sign up to be notified, click here

    Q: Do you make a shampoo?

    While we don’t make a specific shampoo product, we’re happy to share that many of our customers (plus the entire Johnson family!) use our bars of goat milk soap in place of shampoo and are true converts! Our goat milk soap has a great lather, effectively cleans the skin and hair (especially dry scalps), and leaves your hair soft. If you have long hair, it might take your scalp a few days to adjust as we’ve found that the scalp tends to over-excrete oils. But, this is nothing our goat milk soap can’t fix — make sure you’ve generated enough soapy lather by rubbing the bar of soap over your hair and then gently massage the suds into your scalp making sure to wash all areas of the head, even behind the ears!

    Q: Are your products just for people with eczema?

    Nope! Our goat milk soap and other natural skincare products are for everyone! Who doesn’t want healthy, vibrant skin? Bend Soap Company is doing its part to cut down on the onslaught of toxins your body is continually barraged with by providing you with a chemical-free shower. Enjoy giving new life to your skin, one bar at a time!

    Q: Why put goat's milk in soap?

    Where to begin? Goat's milk is awesome! We love it so much, we gave it a page all its own (Goat Milk Soap Benefits). Its ability to nourish and moisturize the skin makes it the ideal foundation for a truly amazing and healthy bar of soap. Goat's milk is rich in proteins, vitamins, and minerals and contains enzymes that work as exfoliators  removing dead, crusty skin cells from the surface of your skin  leaving new, young, healthy skin cells behind to bask in the limelight. For more information, check out what natural ingredients we use in our bars of goat milk soap or see what we have to say about eczema, psoriasis, and sensitive skin.

    Q: What makes Bend Soap Company's goat milk soap so special?

    With so many suppliers of goat milk soap out there, what makes ours so special?

    First and foremost is our uncompromising standard to use only the best, most natural, and effective ingredients in our products. This is because our company is founded on Dwight’s desire and efforts to relieve his son’s eczema (read more about our story here). He chose the ingredients for our soap based on their ability to safely nourish, replenish, and moisturize Chance’s skin (see ingredients). This is why we started and continue to operate: to improve the lives of those we serve. The result is a soap that is an extremely gentle yet extremely potent moisturizer.

    Secondly, we use fresh, raw food grade goat's milk from our own goats that have not been treated with any hormones, chemicals, or antibiotics. Many goat milk soaps on the market lack beneficial nutrients because they are made with “powdered goat milk” or “goat milk extract”.

    Third, we use pure coconut, olive, and palm oils in our soap instead of genetically modified soybean oil or “vegetable oil” which is probably genetically modified also and could be just about anything. Coconut, olive and palm oils are all well known for their individual abilities to minister to the skin. But, put them together and you’ve got a team of doting skin therapists delivering specialized care for your skin! Again, check out our ingredients page for more information.

    Q: Which soap is best for to use on dry skin, eczema, psoriasis, rosacea, etc.?

    We appreciate your interest in our all-natural skincare products as a possible help to any skin conditions issues you’ve had to face! We want to first say that we do not claim that our products cure skin conditions such as eczema, psoriasis, rosacea, etc. as these are complicated skin issue with many potential causes (diet, environmental factors, reaction to chemicals from various products we encounter, etc.). Per our own experience, and per the experiences of others who have used our products, we've found our all-natural skincare products to be more soothing and less irritating than alternative skincare products. With that said, here links to a few of our resources and product collections you might find relevant:

    Also be sure to check out the reviews people have left us on nearly every single one of our product pages. 

    Q: What are essential oils?

    Essential oils are aroma packed, concentrated oils derived directly from plants – usually through distillation. They are often used in aromatherapy due to their volatile nature (tendency to vaporize) and positive effects on the mind and body. For more on essential oils and the specific beneficial effects of the oils we use, check out this blog post we have that explains the benefits of essential oils.


    Q: What do you mean by "all-natural" goat milk soap?

    By “all-natural” we mean that our soap is made from all-natural ingredients. That is to say, ingredients that are derived from nature, as opposed to man-made synthetics. For example, our Oatmeal & Honey Goat Milk Soap is made from fresh goat's milk, saponified coconut, olive, and red palm oils, oats, honey... That's it! Likewise, essential oils are oils derived directly from the plant in question. For example, spearmint oil is distilled from spearmint leaves. All of our products are comprised entirely of high-quality, all-natural ingredients.


    Q: What does "saponified" mean?

    In our goat milk soap, you’ll see “saponified” coconut, olive, and palm oils in the ingredients. So what does saponified mean? The word “saponified” refers to a substance that has been changed by an alkali and turned into soap and glycerin. This is done by mixing lye and an oil, such as coconut oil, together and allowing the saponification (fat to soap) process to take place. So what happens to the lye? See the “Is there lye in your soap?” question below.

    Q: Is there lye in your soap?

    Nope, but there was. Lye is used in the production of our soap but is not contained in our soap when you purchase it. All soap is the product of a chemical reaction between lye (a strong alkali) and fatty acids (triglycerides), called saponification, which produces soap and glycerin. This process takes between 12 to 48 hours to complete. We cure our soap for 6-8 weeks to allow ample time for all of the lye to be fully consumed by the saponification process. Curing the soap also allows any excess moisture to evaporate making for a harder, longer lasting bar of soap. This is a quality control standard we utilize to ensure there is absolutely zero lye remaining in our soap, and that you have a hard bar that won't mush away in the shower.

    Q: Do you have any tips for getting oil marks from the natural deodorant out of clothing?

    As this is an oil-based product, residue on clothing can happen. Thankfully, most detergents will remove oils during the wash without any problem. For oils that do not come out during normal wash or are already set in (AKA after putting them in the dryer!), I spot the stains with our Tea Tree Goat Milk Soap or Tea Tree Milk Bath. Other great scents that work great for this purpose include Lemongrass, Lavender, and All Shield.

    Simply take the item to the sink and wet the area with warm water. Add some milk bath shreds or rub the bar soap (our travel size bars of goat milk soap work great here!) on the area and gently rub together in your hands. I'm sort of lazy when it comes to scrubbing, but I was surprised that I hardly had to scrub at all to get the stains out! Next add some extra water to foam up and dissolve the stain. Repeat if necessary. Then just rinse away and let air dry. Voila! Stains are long gone. For more helpful information, be sure to check out our “Switching to Natural Deodorant” page!

    Q: Your soap is made from goat's milk, coconut, olive, and red palm oils. If there aren't any detergents, what cleans my skin?

    So you’re interested in science, are you? The short answer is that the water does the cleaning. All soap cleans things (people, pets, rugs, clothes, etc.) by helping water carry dirt away more effectively than simply water by itself. Dirt is hard to remove when it mixes with oil, like the oil produced by your skin. You know how oil and water don’t mix. Well, when soap is added to water they do. Think of water as an airplane and oil as your spouse. You are the soap. You have just won a dream vacation for two to some faraway tropical island. But your beloved “Oil” typically won’t step foot on an airplane because he/she is afraid of flying. But “Oil” eventually gets on the plane (Water) because of his/her unwavering commitment and attraction to yourself (the handsome/gorgeous Soap.) So soap allows water to carry oil away, whereas water by itself is repelled by oil. 

    Q: How many milk baths can I get out of a single tub of your Milk Bath product?

    Most people average about 4-5 milk baths when using a tub of our milk bath according to our recommendations. But don’t feel like you need to listen to us! Use the whole tub in one go if you feel like it or just add a pinch at a time.

    Q: Your soap looks and smells so good! Can I eat it?

    We seriously get asked this question, and for good reason. Our soap does look and smell good enough to eat. With soap options like Citrus Mint and Oatmeal & Honey, it can be easy to imagine yourself sinking your teeth into a scrumptious bar or two. However, we highly recommend that you do not eat the soap, as that is not its intended purpose. We also have yet to personally discover the short and long term effects of doing so. If you find that you cannot stop eating our soap, you may have a vitamin or mineral deficiency and might want to consider getting evaluated by a health professional or at least taking a multivitamin.

    Q: How is your soap made?

    We use the cold process method for making soap which, in our opinion, is really the only way to make soap. By using the cold process method and making all of our soap in-house and by hand, we're able to have full control over the quality of every bar we produce.

    Q: What is the shelf life of your soap?

    The scent of some of our more delicate soaps will start to fade within 4-6 months. However, the soap itself is not affected and will be a viable cleanser indefinitely. 

    Allergy Questions

    Q: I'm allergic to coconut and you have coconut oil in your soap. Can I still use your soap?

    Some of our patrons have found that while they may experience an allergic reaction from eating coconut they haven’t had any adverse effects from using our soap on their skin. However, it's important to remember that everyone is different, so we would definitely recommend consulting with a doctor beforehand. If you get the green light from your doctor, consider using a tiny amount of the goat milk soap on a small portion of your skin first to test it out. We suggest you try using a small amount on the inside of your elbow and waiting a few minutes to see if a reaction occurs. We also list ALL of the ingredients used to make each product on our individual product pages and encourage our customers to view this list of ingredients to determine whether you or a member of your family could potentially experience an allergic reaction from using a particular product.

    We're happy to share that we do make products that do not contain coconut oil. For starters, our goat milk lotion doesn't contain coconut oil, (although you may want to stay away from our Island Coconut Goat Milk Lotion!)

    Q: Do you use non-aluminum baking soda in your natural deodorant?

    There is actually no such thing as non-aluminum baking soda. It’s aluminum baking powder that should be avoided! We have baking soda free versions of our natural deodorant available to accommodate for those who are sensitive to this ingredient.

    Q: Are your soaps gluten free?

    We’re happy to share that nearly all of our products are gluten free! If you are extremely sensitive to having gluten on your skin, you might want to avoid the Oatmeal & Honey scented products as there could potentially be some traces of gluten from the oats. But, other than that, there is no gluten in our goat milk soap products. In addition, we list ALL of the ingredients used to make each product on our individual product pages and encourage our customers to view this list of ingredients to determine whether you or a member of your family could potentially experience an allergic reaction from using a particular product.

    Q: Are your products hypoallergenic?

    Yes, our products are 100% natural and are great for all skin types, especially sensitive skin! We started Bend Soap Company because our son, Chance, had severe eczema and regular goat milk baths were the only thing that helped him.

    Q: I'm allergic to milk, does that mean I can't use your goat milk soap and other goat milk products?

    Not necessarily. We're not aware of any of our customers who have milk allergies that are not able to use our goat milk soap products. Many of our customers who are lactose intolerant have found that they are able to use our soap without any problems. Some folks who are allergic to cow’s milk can drink goat’s milk without any negative side effects. However, it is important to remember that everyone is different, so we would definitely recommend consulting with a doctor beforehand. If you get the green light from your doctor, consider using a tiny amount of the goat milk soap on a small portion of your skin first (like your elbow) to see if it works for you before going into a full lather frenzy.  


    Questions About Our Goats

    Q: Are your goats dewormed?

    Juniper is a natural de-wormer and a common tree found here locally in Central Oregon. The goats are given juniper to nibble on from our juniper saturated high desert environment. So yes, they’re de-wormed... Naturally.

    Q: Are the goats treated with antibiotics, vaccinations, steroids, etc.?

    Nope!

    Q: What do you feed your goats?

    The Johnson farm is blessed with 20 acres of hay. The hay we grow here is an orchard grass high protein blend. It’s like the filet mignon of the grass world, at least the animals think so. We also supplement the goat’s diet with grain while milking. Speaking of supplements, our goats are given a free form mineral supplement as well which includes selenium, as we live in a selenium deficient area. Learn more about our goats here

    Q: What kind of goats do you have on your farm?

    The Johnson Family goats started out as all Nubians. Nubians are a dual purpose goat; great for milk and meat. One of the advantages of using Nubian milk for soap making is that the high butterfat content makes for a great soap. The creamier the milk, the greater the moisturizing potential! But aren’t Nubians noisy? Dwight’s answer: “I’ve found that if you feed them, then they’ll quiet down.“ They are very friendly and sweet.

    We've also added some Alpine and Saanens to their herd as well. These goats are Swiss breeds that have a little higher production year-round. New baby goats (kids) are often born in the spring between March and June.If you're interested in meeting these goats, guests are welcome to schedule a Farm Tour and come visit the Bend Soap Company farm! 

    Q: Do you drink the goat's milk?

    We do! Goat's milk is like "liquid gold" and is full of nutrients for the body, vitamins and minerals, and essential fatty acids.