Frequently Asked Questions

Where is my order?

We ship everything out either the same day or next day during our weekday hours. All orders are shipped via Priority Mail with the USPS and delivered within 2-3 days. Once the order has left the soap house, you will receive tracking information via email to see where your package is every step of the way! For any questions related to your order, please email our support team at info@bendsoap.com.

What is your return policy?

Your satisfaction is guaranteed on all of your Bend Soap Co. products. If you are unsatisfied with a purchase, please reach out to our support team at info@bendsoap.com within 90-days of your purchase and we will be happy to facilitate the process of returns and refunds.

Do you have samples available?

We don’t have samples available, but every order made on our website receives a FREE travel size bar of our goat milk soap! If you’re a first-time customer hoping to try our products, you can purchase travel size bars of our goat milk soap on our website for between $2.15 - $2.25! This is a great way to see how you like the products without spending much money. We also offer $4 shipping on orders under $6 so you could purchase a couple of travel size bars or even purchase a full-size bar and still take advantage of $4 shipping! 

View our entire collection of goat milk soap here.

Or you can order a travel size sample pack here!

How much goat milk is in each bar of soap?

Fresh goat milk is the star of each and every bar of our goat milk soap! In fact, over 26% of every bar of goat milk soap consists of farm-fresh, raw goat's milk. More details on our natural ingredients can be found on our website here.

Will I have an odor or sweat with the deodorant?

Our natural deodorant has proven to be very beneficial for those struggling with odor and trying to find a natural deodorant. Our deodorants are not antiperspirant, so they will not stop you from sweating, but they will stop the stink. Switching to natural deodorants may cause a rash or irritation while your body eliminates the bacteria held inside by antiperspirants, as noted on our popular “Switching to Natural Deodorant” page. Typically, these reactions subside and are followed by smooth, clear armpits. If reactions continue to occur, a baking soda free deodorant may be a better option for sensitive skin. I will attach a couple links for you that go into more detail about our deodorants and the process of switching to them. Let us know if this helps and if you have any other questions, we're always happy to help! For more information on how to switch to our natural deodorant, check outthis blog post.

What products do you recommend for eczema?

While this is one of the most common questions we receive, we want to first say that we do not — and cannot — make any medical claims, give medical advice, or suggest that our products cure or “heal” eczema. Eczema is a complicated skin issue and there can be many causes so we recognize switching to all-natural products isn't always going to do the trick. However, many of our customers have found our all-natural skincare products to be more soothing than alternative skincare products. 

With that said, we encourage you to check out our Unscented or Oatmeal & Honey Goat Milk Soaps as neither of these bars contains any essential oils and are very gentle on delicate skin types. Adding a few handfuls of our milk bath to a tub of warm water and then soaking for 10-15 minutes is another great idea to consider so that your skin can really absorb the nutrients. After cleansing, we always recommend applying the Unscented Goat Milk Lotion to seal in moisture and keep the skin moisturized all day long. And for those really irritated, dry or raw spots, try an application of our Soothing Salve. The calendula and chamomile extracts in the salve are known for their calming and healing properties. Together, they help combat against redness and relax irritated skin. The non-GMO coconut oil is full of vitamin E and antioxidants which helps moisturize and soothe all types of skin and contributes to the smooth and creamy texture you’ll find in our salves. It gently softens and moisturizes even the most delicate, irritated skin without any stinging or burning sensation. To browse all of the products we just mentioned, head over to our Best for Eczema Collection.

Do your products help with other conditions like psoriasis, dermatitis, keratosis pilaris and rosacea, too?

While we do not and cannot make any medical claims, give medical advice, or suggest that our products cure skin conditions, we have heard from many of our customers with various skin conditions that they have gotten results from using our products. Each condition is unique and there can be many explanations as to what causes skin irritation, so we recognize that our suggestions won’t work for everyone. However, many people with psoriasis, dermatitis, keratosis pilaris, rosacea and other conditions have found powerful relief with the use of our products. You might want to check out any of the products we have listed on our Best for Sensitive Skin Collection page as many of these products are free of essential oils and are great options for people who have fragile skin!

Which soaps are best for acne-prone skin?

Everyone's skin is different, so we certainly don’t make any claims about our products ability to clear up acne or cure any other skin sensitivities. That said, our bars of goat milk soap can certainly be used as an all-natural replacement for your regular face wash! We recommend starting with the Tea Tree or English Garden Goat Milk Soap as they have particular astringent properties known to help prevent microbial growth and effectively reduce breakouts. Browse all of the products we recommend using as an all-natural face wash alternative on our Best for Acne Collection.

Can your goat milk soap be used on babies?

Yes, our goat milk products are excellent to use on babies; they’re safe, made with 100% natural ingredients, nourishing to the skin, free of toxins, and super gentle! We recommend using the Unscented Milk Bath and Unscented Goat Milk Lotion to start, but you also check out our lightly scented Vienna Rose and Hint of Lavender products, too. Browse all of our top recommendations for babies on our Best for Babies Collection.

When Does Your Goat Milk Lotion Expire?

Our All-Natural Goat Milk Lotion is shipped to you sealed and will last an average of 8 to 12 months before we consider it expired.

Do you sell liquid hand soap or body wash?

We are currently in the process of developing a liquid goat milk soap and we are excited to launch it! It may take some time before it's available for purchase on our website, as it is still in development and we will only offer the purest, highest quality liquid soap. The liquid soap will be announced in a special edition newsletter when the time comes. Sign up to be notified by registering for our newsletter here.

Are your products cruelty free?

Yes, all of our products are 100% natural, sustainably sourced, and cruelty free. We use fresh milk from our very own farm-raised goats. They are raised all naturally and treated like part of our family. We love them and truly believe that happy goats produce lots of great milk! While goats do not have to be pregnant to produce milk, we make sure that pregnant goats are not milked in the months leading up to their due dates so that they can rest and have plenty of milk for their little ones. Happy goats produce great milk and our goats are treated like part of the family! So, we're happy to see that other people out there care about their well being as much as we do. Learn more about our goats here.

Are your products gluten free?

Yes, nearly all of our products are gluten free. If you are extremely sensitive to having gluten on your skin, you may want to avoid our Oatmeal & Honey scented products as there could potentially be some traces of gluten from the oats. Otherwise, there is no gluten in our products. We list ALL ingredients included in the product on the individual product pages and encourage our customers to view the list of ingredients before use. Learn more about our ingredients and why we use them here.

Do you make a shampoo and conditioner?

We don’t make specific shampoo and conditioner products, but many of our customers use our products as alternatives and have experienced great results. Our goat milk soap has a great lather, effectively cleans the scalp and hair (especially dry scalps), and will leave your hair extra soft. The most popular shampoo soaps are Oatmeal & Honey, Tea Tree, Eucalyptus Spearmint and Lemongrass, but if you have a specific scent preference, feel free to try any of our 15 options. 

If you’re looking for a replacement to using a big-name brand conditioner, try using our Unscented Goat Milk Lotion as a leave-in conditioner on your ends! Or, if you’d prefer, you can  effectively soften and detangle your hair with a diluted apple cider vinegar rinse after you shampoo it. Our best advice is to experiment and see what works best for you and your hair!

For more information, read our popular blog post about using goat milk soap as an all-natural shampoo bar.

Where can I find your products in stores?

Our products are sold in over 200 independent retailers nationwide! Use our Where to Buy page to find a retail location close to you.

How do I earn points with your rewards program?

With our Sudsy Perks Loyalty Program, there are multiple ways you can earn points and redeem them. Just by signing up for a Bend Soap Co. account, you earn 150 points! From here, you can earn points by sharing and following our social media pages. When you place an order with us, you can earn 5 points for every dollar you spend. You can even send a friend a $10 coupon and receive a $10 coupon (redeemable for orders over $25). Once you earn 2,000 points, we’ll send you a 20% off coupon and when you earn 2,500 points, we'll send you a 25% off coupon. To register for our Sudsy Perks Loyalty Program and view even more ways to earn points, click here.

Do you offer wholesale opportunities?

Yes! We're happy to share that we do offer wholesale opportunities for businesses and individuals we feel share our same values and mission. We'd love for you to fill out an application! Click Here to get started. Once we review your application and determine your status as a verified retailer, we will get back to you.

If you have any further questions, don't hesitate to send a message to wholesale@bendsoap.com.