Oatmeal & Honey Goat Milk Lotion (8oz)

Hi Racquel R.,

Thank you for taking the time to share your detailed experience with our Oatmeal & Honey Goat Milk Lotion, and we're so sorry to hear about the irritation and breakouts you experienced on your face and neck.

We truly appreciate that you love our soap and that it works wonderfully for you from head to toe! It's incredibly thoughtful of you to share this feedback while still expressing your support for our company. We completely understand how disappointing it must have been to have such high hopes for this lotion, especially after having great success with our soap and struggling to find other products that don't sting your sensitive skin.

While many customers find this lotion to be gentle and soothing, we recognize that facial skin can be particularly sensitive and reactive, and ingredients that work well on the body may sometimes be too much for delicate facial areas. Your approach of testing products one by one is so smart, and we're glad you were able to identify what was causing the reaction.

We're sorry that this lotion didn't turn out to be the gentle solution you were hoping for your face and neck. Your experience is valuable to us as it helps us understand how our products work for customers with very sensitive skin, and we truly appreciate your honesty about your reaction while acknowledging that it may work differently for others.

Thank you again for giving our lotion a try and for continuing to support our company despite this particular product not being the right fit for your facial skincare needs.

Hi Jenna,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’re disappointed and felt your concerns were not fully addressed in our previous conversation. That’s never our intention, and we always strive to provide clear, respectful, and transparent communication.

Silver Dihydrogen Citrate (SDC) is a unique preservative derived from naturally occurring ingredients — water, citric acid (found in citrus fruits), and silver. When combined, they undergo a chemical reaction (somewhat like when baking soda and vinegar mix) that creates a new compound with powerful antimicrobial properties. This helps keep lotions stable, safe, and free from harmful contamination — especially important in water-based products like ours.

As you noted, SDC has been shown to be non-toxic and non-irritating when used as intended, with no known adverse effects reported. That said, you're absolutely right that, like any silver-based compound, there is discussion around potential long-term accumulation in the body. It's important to emphasize that the formulation and concentration used in topical skincare such as our goat milk lotions, is extremely low and applied externally — not ingested or used systemically. Current research shows that, under normal use, the risk of accumulation or toxicity from silver in these types of products remains very low.

We absolutely support and encourage every customer to do their own research and make informed decisions that feel right for their skin and wellness journey. We’re here to answer questions and provide as much information as we can — even when our products may not be the right fit for someone. Please reach out to us at info@bendsoap.com should you have additional questions or concerns.

We're so sorry to hear about your experience with our Oatmeal & Honey Goat Milk Lotion, Brittany. We understand how concerning and distressing it must be to see your two-year-old develop a rash, especially since they don't typically have sensitive skin. Your child's safety and comfort are paramount, and we take reactions like this very seriously.

While our Oatmeal & Honey Goat Milk Lotion is formulated with gentle, natural ingredients that are typically soothing for most skin types, we recognize that individual skin sensitivities can vary greatly, even in people who don't usually experience reactions. The burning sensation you experienced is certainly not the intended effect of our lotion, and we're deeply sorry that you've had this experience.

We carefully formulate our products to be gentle and nourishing, but we understand that even natural ingredients can sometimes cause unexpected reactions in certain individuals. If you haven't already, we recommend discontinuing use of the product and consulting with your healthcare provider about the reaction.

Our customer support team would like to learn more about your experience and assist you further. They can be reached at info@bendsoap.com. Thank you for bringing this to our attention - your feedback helps us maintain the quality and safety standards our customers expect.