Oatmeal & Honey Goat Milk Lotion (8oz)

Hi Jenna,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’re disappointed and felt your concerns were not fully addressed in our previous conversation. That’s never our intention, and we always strive to provide clear, respectful, and transparent communication.

Silver Dihydrogen Citrate (SDC) is a unique preservative derived from naturally occurring ingredients — water, citric acid (found in citrus fruits), and silver. When combined, they undergo a chemical reaction (somewhat like when baking soda and vinegar mix) that creates a new compound with powerful antimicrobial properties. This helps keep lotions stable, safe, and free from harmful contamination — especially important in water-based products like ours.

As you noted, SDC has been shown to be non-toxic and non-irritating when used as intended, with no known adverse effects reported. That said, you're absolutely right that, like any silver-based compound, there is discussion around potential long-term accumulation in the body. It's important to emphasize that the formulation and concentration used in topical skincare such as our goat milk lotions, is extremely low and applied externally — not ingested or used systemically. Current research shows that, under normal use, the risk of accumulation or toxicity from silver in these types of products remains very low.

We absolutely support and encourage every customer to do their own research and make informed decisions that feel right for their skin and wellness journey. We’re here to answer questions and provide as much information as we can — even when our products may not be the right fit for someone. Please reach out to us at info@bendsoap.com should you have additional questions or concerns.

We're so sorry to hear about your experience with our Oatmeal & Honey Goat Milk Lotion, Brittany. We understand how concerning and distressing it must be to see your two-year-old develop a rash, especially since they don't typically have sensitive skin. Your child's safety and comfort are paramount, and we take reactions like this very seriously.

While our Oatmeal & Honey Goat Milk Lotion is formulated with gentle, natural ingredients that are typically soothing for most skin types, we recognize that individual skin sensitivities can vary greatly, even in people who don't usually experience reactions. The burning sensation you experienced is certainly not the intended effect of our lotion, and we're deeply sorry that you've had this experience.

We carefully formulate our products to be gentle and nourishing, but we understand that even natural ingredients can sometimes cause unexpected reactions in certain individuals. If you haven't already, we recommend discontinuing use of the product and consulting with your healthcare provider about the reaction.

Our customer support team would like to learn more about your experience and assist you further. They can be reached at info@bendsoap.com. Thank you for bringing this to our attention - your feedback helps us maintain the quality and safety standards our customers expect.